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Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>

2026-05-20 23:52:15 +09:00

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title

Restorative Justice

매 한 줄

"매 처벌이 아닌 관계 회복으로 갈등을 해결". 매 1970s Howard Zehr 의 정립, 매 New Zealand 1989 Family Group Conference 법제화 가 milestone. 매 2026 software/community governance, AI safety incident response 에도 적용.

매 핵심

매 vs Punitive Justice

Punitive: "What law was broken? Who did it? What punishment?"
Restorative: "Who was harmed? What are their needs? Whose obligations are these?"
Procedural: rule-following 강조. RJ 는 outcome (harm repair) 강조.

매 핵심 가치

Accountability: 책임 의 active 인정 — passive 처벌 X.
Healing: victim, offender, community 모두 의 회복.
Voice: stakeholder 모두 의 발언권.
Relationship: 관계 회복 우선.

매 응용

School discipline (US, UK 의 도입).
Criminal justice diversion programs.
Workplace conflict (HR mediation).
Online community moderation (Discord, GitHub).
AI incident response (post-mortem culture).

💻 패턴

Conference structure

1. Pre-conference: 매 stakeholder 와 facilitator 의 prep.
2. Storytelling: 매 each party 의 narrative.
3. Impact: harm 의 articulation.
4. Need identification: what would help?
5. Agreement: concrete actions.
6. Follow-up: accountability check.

Software incident (post-mortem)

# Post-Mortem: Production Outage 2026-05-09

## Who was affected
- 12,000 users (3hr API down)
- On-call engineer (sleep disruption)
- CS team (200 tickets)

## What happened (no blame)
- Deploy at 03:00 UTC introduced N+1 query
- Monitoring alert delayed 15min

## Repair
- [ ] Refund/credit affected users
- [ ] On-call rotation adjustment
- [ ] CS team additional comp

## Prevention (system, not person)
- [ ] Pre-deploy load test gate
- [ ] Alert threshold tightening

Community moderation (RJ flow)

type Incident = {
  reporter: UserId;
  accused: UserId;
  description: string;
};

async function restorativeFlow(i: Incident) {
  await dm(i.reporter, "We hear you. What outcome would help?");
  const need = await waitReply(i.reporter);
  await dm(i.accused, `A community member shared they were hurt by [...]. Are you open to a conversation?`);
  if (await consent(i.accused)) {
    await scheduleFacilitatedChat(i.reporter, i.accused, need);
  } else {
    await escalateToFormal(i);
  }
}

Circle process

- 매 participant 의 talking piece 보유시 발언.
- 매 facilitator 의 question prompt 의 sequence.
- 매 silence OK.
- 매 agreement 의 collective.

Apology framework (Lazare)

1. Acknowledgment: "I did X."
2. Explanation (not excuse): "Because Y."
3. Remorse: "I see harm caused."
4. Repair: "I will Z to make it right."

매 결정 기준

상황	Approach
First-time, low-harm	RJ conference
Repeated, predatory	Punitive + protection
Power imbalance severe	RJ X (re-traumatization risk)
Anonymous online harm	Hybrid (account action + community education)
Workplace senior→junior	RJ + structural change

기본값: harm-first framing + voluntary participation + structural prevention.

🔗 Graph

응용: Post-Mortem · Conflict Resolution

🤖 LLM 활용

언제: post-mortem template 작성, mediation script 초안, policy review. 언제 X: live mediation (human empathy 의 irreplaceable).

❌ 안티패턴

Forced participation: 매 victim 의 secondary harm.
Surface-only: structural cause 의 외면.
No follow-up: agreement 후 accountability gap.
Power blind: senior↔junior 의 same-level treatment.

🧪 검증 / 중복

Verified (Howard Zehr "Changing Lenses", UN handbook 2020).
신뢰도 A.

🕓 Changelog

날짜	변경
2026-05-08	Phase 1
2026-05-10	Manual cleanup — RJ + software application

4.3 KiB Raw Blame History